Terms of Use

Last updated on July 24, 2025

1. Introduction and Acceptance

These terms of use (hereinafter referred to as the “Terms”) set forth the legally binding terms and conditions which govern the access to and use of any websites, mobile sites, mobile applications, products or services under the umbrella of “ReelReview”, a platform for video feedback, collaboration, and review management available at www.reelreview.app (collectively referred to as the “Services”) offered by Reelreview the brand of the legal entity ORIGINAL8 Consulting Inc., a company registered in United States, Florida (hereinafter collectively referred to as “ReelReview”/“us”/“our”/“we”). The terms “Customer”, “you”, “your” shall refer to any natural person or entity and its authorized users that subscribes to or uses the Services. Certain features of the Services may be subject to additional guidelines, terms, or rules which are incorporated by reference into these Terms.

By accessing or using the Services, you are accepting these Terms (on behalf of yourself or the entity/ individual that you may represent) and you represent and warrant that you have the right, authority, and capacity to enter into these Terms (on behalf of yourself or the entity/individual that you may represent). You may not access or use the Services or accept the Terms if you are not at least 18 (eightteen) years old. 

Furthermore, it is agreed that any past or present claims relating to these Terms or the use of the Services shall be resolved through an informal dispute resolution process or through final and binding arbitration, as more particularly mentioned hereinbelow under clause 15 of these Terms.

If you do not agree with all of the provisions of these Terms, do not access and/or use the Services.

2. Customer Content and Output

“Customer Content” shall mean any and all information and content (including but not limited to video files, audio files, text comments, annotations, attachments, images, documents, and project metadata) that a Customer or their authorized users uploads, provides, or makes available to ReelReview in connection with the use of the Services.

“Output” shall refer to the content created, generated, and compiled by the Services based on the Customer Content, such as consolidated feedback reports, comment summaries, or project dashboards. For the purposes of these Terms, any reference to Output includes but is not limited to AI-Generated Output, unless any specific reference is made explicitly to AI-Generated Output or unless it is repugnant to the context thereof.

3. Changes to Terms

ReelReview reserves the right from time to time and at its sole and absolute discretion, to make any changes/modifications/additions/deletions to these Terms as may be necessary (“Revised Terms”). It is your responsibility to ensure that you are aware of the Revised Terms, by visiting this page regularly. Any continued use of these Services after the Revised Terms have been published constitute a valid and binding acceptance by you of such Revised Terms.

4. ReelReview Plans and Subscriptions

• Account Creation: In order to use all or certain features of the Services, you must register for an account (“Account”) and provide certain information as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Services. ReelReview reserves the right to suspend or terminate your Account in accordance with clause 14. It is hereby clarified that the Account is non-transferable and Customers shall not be entitled to transfer and/or assign the Account to any third-party.
• Responsibilities: You are responsible for maintaining the confidentiality and security of your Account, including but not limited to the information you have provided, and you are solely responsible for all activities that occur under your Account. You agree to immediately notify ReelReview by writing to [email protected] of any unauthorized use or suspected unauthorized use of your Account or any other breach of security. ReelReview cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
• Account Types: We currently offer no free account. We offer various fee-bearing accounts offering feature enhancements (“Paid Subscriptions”).

5. Access to the Services & Output

• License: Subject to these Terms, ReelReview grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Services in accordance with these Terms. You hereby grant (and you represent and warrant that you have the right to grant) to ReelReview a non-exclusive, worldwide, royalty-free, fully paid-up license to access, use, reproduce, electronically distribute, transmit, perform, format, display, store, archive, and index the Customer Content and Output solely for the purpose of providing, maintaining, and improving the Services to you and your authorized collaborators. This license is limited to the duration of your Account and will terminate upon the deletion of your Customer Content or termination of your Account, subject to any necessary retention for legal or operational purposes as outlined in our Privacy Policy.
• Certain Restrictions: The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not attempt to reverse engineer, de-compile, hack, disable, interfere with, disassemble, copy, or disrupt the integrity or the performance of the Services, any third-party use of the Services, or any third-party data contained therein (except to the extent such restrictions are prohibited by applicable law); (b) you shall not access the Services in order to build a competitive product or service or copy any ideas, features, functions, or graphics of the Services. Unless otherwise indicated, any future release, update, or other addition to functionality of the Services shall be subject to these Terms; and (c) you shall not employ unauthorized methods to access the Services, including but not limited to bots or other automated tools, to exceed the usage limits allowed by your Account, as per the subscription model chosen. Any breach of this clause 5.2 by the Customer shall entitle ReelReview to terminate and/or suspend the Account. Any such termination or suspension of the Account shall result in an automatic forfeiture of any subscription fees paid by the Customer. ReelReview may additionally restrict such Customer from accessing the Services in the future. This is without limitation to any legal remedies that ReelReview is entitled to under law.
• Modification: ReelReview reserves the right, at any time, to modify, suspend, or discontinue the Services (in whole or in part) with or without notice to you. You agree that ReelReview will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Services or any part thereof.
• Support and Maintenance: While ReelReview strives to provide a reliable and functional service, you acknowledge and agree that ReelReview is not obligated to provide you with any specific support or maintenance in connection with the Services beyond what is explicitly outlined in your chosen subscription plan or a separate Service Level Agreement (SLA) if applicable. Any support provided is at ReelReview’s sole discretion.
• Ownership: You acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Services are owned by ReelReview or its licensors. Neither these Terms (nor your access to the Services) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in clause 5.1. ReelReview and its licensors reserve all rights not granted in these Terms, and there are no implied licenses granted under these Terms. You retain all ownership rights in your Customer Content.

6. Customer Content and Output Guidelines

• Customer Content and Output: You are solely responsible for your Customer Content and any Output generated using your Customer Content, or any Customer Content/Output which has been provided/generated using your Account by any affiliate/entity/representative which you may be related to. You assume all risks associated with use of your Customer Content or any Output generated using your Customer Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your Customer Content or any Output generated using your Customer Content, that personally identifies you or any third party. You hereby represent and warrant that your Customer Content will not violate our Acceptable Use Policy. You may not represent or imply to others that your Customer Content is in any way provided, sponsored or endorsed by ReelReview. ReelReview is not obligated to backup any Customer Content, or any Output generated using your Customer Content, and the same may be deleted at any time without prior notice, subject to our data retention policies. You are solely responsible for creating and maintaining your own backup copies of your Customer Content or any Output generated using your Customer Content if you desire. You represent and warrant that you have obtained all necessary consents, releases, and/or permissions from each and every identifiable individual person in your Customer Content (e.g., in uploaded videos) to use their name or likeness to enable inclusion and use of your Customer Content and Output in any manner contemplated by ReelReview and these Terms.
• Right to Use Your Customer Content & Output: You hereby grant (and you represent and warrant that you have the right to grant) to ReelReview a non-exclusive, royalty-free and fully paid, worldwide license (with the right to sublicense) to access, use, reproduce, electronically distribute, transmit, perform, format, display, store, archive, and index the Customer Content/Output generated using your Customer Content for the purpose of supporting your use of the Services and providing Services to you. We may also use Customer Content/Output generated using your Customer Content in an anonymized and aggregated form for the purpose of supporting and developing and further improving the Services, provided that such use does not identify you or your specific Customer Content. This term and the rights and licenses granted hereunder do not apply to enterprise customers, who are subject to a separate set of terms and conditions specifically tailored to enterprise agreements.
• Acceptable Use Policy: The following terms constitute our “Acceptable Use Policy”:
  • You agree not to use the Services to collect, upload, transmit, display, or distribute any Customer Content/Output (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, libelous, pornographic, obscene, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable; (iii) that is harmful or attempts to harm minors in any way; (iv) that is in violation of any law, regulation, statute, ordinance, rule, judgment, rule of law, order, decree, clearance, approval, directive, guideline, policy, requirement, or other governmental restriction or any similar form of decision of, or determination by, or any interpretation or administration of any of the foregoing by, any governmental authority as may be required as per the jurisdiction within which the Customer intends to exploit the Output; or (v) that adversely impacts an individual’s legal rights or otherwise which creates or modifies a binding, enforceable obligation.
  • The Services are intended for use by individuals and businesses of all sizes, across diverse industries and geographies. As a processor and provider of the Services, ReelReview offers features and controls to help Customers meet their unique compliance obligations as set forth in these Terms, however, it is ultimately the Customers’ responsibility to deploy and use the Services in accordance with applicable laws within the territory the Services or Output is being used and exploited by the Customer. It is therefore clarified that ReelReview shall not be liable or held responsible for any claims arising out of the exploitation of the Output or for any violation of any applicable law by the Customer in connection with the Output.
  • In addition, you agree not to: (i) upload, transmit, or distribute to or through the Services any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Services unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Services to harvest, collect, gather or assemble information or data regarding other Customers, including email addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Services, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Services (or to other computer systems or networks connected to or used together with the Services); or (vi) harass or interfere with any other Customer’s use and enjoyment of the Services.
  • Any use of ReelReview in violation of the foregoing violates these Terms and may result in, among other penalties, termination or suspension of your Account.
• Enforcement: We reserve the right (but have no obligation) to review any Customer Content/Output, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your Customer Content/Output, terminating your Account in accordance with clause 14, and/or taking appropriate action in accordance with applicable law, such as reporting you to law enforcement authorities. We may, but have no obligation to, edit or remove any Output that we determine in our sole discretion is unlawful, offensive, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms.
• Feedback: If you provide ReelReview with any feedback, reviews or suggestions regarding the Services and/or Outputs (“Feedback”), you hereby assign to ReelReview all rights in such Feedback and you hereby irrevocably and unconditionally waive any and all intellectual property rights or moral rights you may have in such Feedback. You hereby agree that ReelReview shall have the right to fully use your Feedback for the purpose of supporting and developing and further improving the Services. Furthermore, ReelReview shall have the absolute right and discretion to utilize your Feedback for marketing/promoting/advertising ReelReview and/or the Services in any media formats and through any media channels, whether now known or existing in the future throughout the world, without ReelReview seeking further permission from you. ReelReview will treat any Feedback you provide to ReelReview as non-confidential and non-proprietary. You agree that you will not submit to ReelReview any information or ideas that you consider to be confidential or proprietary.

7. Third-Party Services and Products; Other Customers

• ReelReview may provide tools through the Services that enable you to import and export information, including Customer Content/Output, to and from third-party services, including through features that allow you to link your account on ReelReview with an account on a third-party service (such as YouTube, Vimeo, or project management tools). These third-party services are governed by their own terms of service and privacy policies. By using one of these tools, you agree that ReelReview may transfer that information to and from the applicable third-party service. Third-party services are not under ReelReview’s control, and ReelReview is not responsible for any third-party service’s use of your exported information. The Service may also contain links to third-party websites, and such linked websites are not under ReelReview’s control, and ReelReview is not responsible for their content.
• Third-Party Services: You acknowledge that the Service will enable or assist you to access, interact with, and/or purchase services from several supported platforms and other third parties via third-party websites or applications (collectively, “Third-Party Services”). Such Third-Party Services are not under the control of ReelReview and ReelReview does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Services and is not responsible for any Third-Party Services. You use all Third-Party Services at your risk and discretion and ReelReview shall not be liable for any interaction/decision/contract/arrangement/service you have availed from such Third-Party Service or on the basis of such Third-Party Service. Any use of Third-Party Services is governed solely by the terms and conditions of such Third-Party Services and any contract entered into, or any transaction completed via any Third-Party Services, is between you and the relevant third party, and not with ReelReview. You shall comply in all respects with all applicable terms of the Third-Party Services that you access or subscribe to in connection with the Services. If at any time any Third-Party Services cease to make their programs available to us on reasonable terms, we may cease to provide such features to you without entitling you to any notice, refund, credit, or other compensation.
• Other Customers: Each Customer is solely responsible for any and all of its own Customer Content/Output. Because we do not control Customer Content, you acknowledge and agree that we are not responsible for any Customer Content, whether provided by you or by others. ReelReview is not liable or responsible for any Customer Content/Output which you may view/access while using the Services, including the accuracy, currency, suitability, or quality of any such Customer Content/Output. Furthermore, your interactions with other Customers are solely between you and such Customers, and ReelReview will not be responsible for any loss (including monetary loss), damage and/or any reputational harm incurred as the result of any such interactions. If there is a dispute between you and any Customer, we are under no obligation to become a party to such dispute or provide any information/testimony in relation to such dispute, save and except as may be mandated by a court of law. Please note that Customer Content/Output shared within a project on ReelReview is visible only to authorized collaborators of that project, as controlled by your project settings. ReelReview is not liable for the disclosure of your Confidential Information due to your failure to secure these settings. You warrant that the holder of any worldwide intellectual property right, in your Customer Content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above.
• Release: You hereby release and forever discharge ReelReview (and our officers, affiliates, partners, employees, agents, successors, and assigns) from, and hereby waive and relinquish each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage) that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Services (including any interactions with, or act or omission of, other Customers or any Third-Party Services and products).

8. AI-Generated Output

• AI Features: ReelReview utilizes artificial intelligence (AI) components as part of its Services to generate certain Output, such as sentiment analysis of comments, automated summaries of feedback, or identification of key themes within Customer Content (“AI-Generated Output”).
• Suitability and Limitations of AI-Generated Output: You acknowledge that AI-Generated Output is produced by machine learning algorithms and may contain errors, inaccuracies, or biases. The AI-Generated Output may not always be unique, complete, or suitable for your specific needs. ReelReview does not guarantee the accuracy, completeness, or usefulness of any AI-Generated Output. You are solely responsible for reviewing, verifying, and validating any AI-Generated Output before relying on it or using it in any way. AI-Generated Output may not be protectable by Intellectual Property Rights.
• No AI/ML Training by Customers: You must not, and must not allow third parties to, use any content, data, or information received or derived from ReelReview, including any Customer Content or AI-Generated Output, to directly or indirectly create, train, test, or otherwise improve any machine learning algorithms or artificial intelligence systems, including any architectures, models, or weights, outside of the ReelReview Services.
• Improving ReelReview’s AI and Technologies: You grant ReelReview all rights to use your Customer Content and AI-Generated Output in an anonymized and aggregated form to improve our artificial intelligence safety efforts, to develop and improve our technologies, and to improve our products and Services. This use will not identify you or your specific Customer Content.
• No Infringing or Harmful Use of AI: You may not use the AI features of the Services in a way that is unlawful, may harm a person, or infringe their rights. You will indemnify us for your use of Services as outlined in these Terms.
• Disclosure: If required by applicable law, or if you choose to share AI-Generated Output externally, you must indicate that the Output posted, published, and/or shared is AI-generated in a way that could not be reasonably misunderstood (for example, by including a clear disclosure that some or all of the Output was AI-generated).

9. Disclaimers

WE (AND OUR LICENSORS AND SUPPLIERS WHO PROVIDE THIRD-PARTY SERVICES) MAKE NO WARRANTY THAT THE SERVICES AND/OR OUTPUTS WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICES AND/OR OUTPUTS, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 (NINETY) DAYS FROM THE DATE OF FIRST USE. REELREVIEW DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY IN RELATION TO THE CONTENT MADE AVAILABLE THROUGH THE SERVICES, INCLUDING THE CUSTOMER CONTENT AND/OR OUTPUT, OR ANY CONTENT OR SERVICES PROVIDED BY THIRD-PARTY SERVICES. REELREVIEW DOES NOT CONTROL OR VET CUSTOMER CONTENT AND IS NOT RESPONSIBLE FOR WHAT USERS POST, TRANSMIT, OR SHARE ON OR THROUGH THE SERVICES. REELREVIEW IS NOT RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY THIRD-PARTY SERVICES ASSOCIATED WITH OR UTILIZED IN CONNECTION WITH THE SERVICES AND/OR OUTPUTS, INCLUDING THE FAILURE OF ANY SUCH THIRD-PARTY SERVICES OR SUPPORTED PLATFORMS.

IN NO EVENT WILL REELREVIEW (OR ITS LICENSORS OR SUPPLIERS PROVIDING THIRD-PARTY SERVICES), ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF REELREVIEW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES IN THE SERVICES, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, (VI) ANY USE OF THIRD PARTY CONTENT AND/OR (VII) ANY ERRORS OR OMISSIONS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT REELREVIEW IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

YOU AGREE THAT YOU WILL NOT HOLD REELREVIEW RESPONSIBLE OR LIABLE FOR ANY CONTENT YOU ACCESS THROUGH THE SERVICES AND YOU SPECIFICALLY ACKNOWLEDGE THAT REELREVIEW IS AND WILL NOT BE LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

10. Indemnification

You and/or any entity/individual who you may represent or may be represented by you (“Indemnifier”) agree to indemnify, defend, and hold harmless ReelReview, its subsidiaries, officers, affiliates, partners, directors, employees, and agents (hereinafter collectively referred to as “Indemnified Parties”) from any and all claims, demands, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney’s fees) made by any third party due to or arising out of (a) Indemnifier’s use of the Services and/or Outputs (b) Indemnifier’s violation of these Terms, (c) Indemnifier’s violation of applicable laws or regulations, (d) Indemnifier’s Customer Content/Output, (e) Indemnifier’s use of Third-Party Services (f) Indemnifier’s violation of any third party right, including without limitation any intellectual property or privacy right, or (g) your actions/decisions which for any reason has prejudiced or materially/adversely affected the Indemnified Parties.

ReelReview reserves the right, at the Indemnifier’s expense, to assume the exclusive defense and control of any matter for which the Indemnifier is required to indemnify us, and the Indemnifier agrees to cooperate with our defense of these claims. The Indemnifier agrees not to settle any matter without the prior written consent of ReelReview.

11. Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, REELREVIEW’S AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) THE AMOUNT YOU HAVE ACTUALLY PAID TO REELREVIEW FOR THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY US DOLLARS ($50.00 USD). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.

IN NO EVENT WILL REELREVIEW (OR OUR SUPPLIERS), ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE; BUSINESS INTERRUPTION; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS OPPORTUNITY, GOODWILL, OR REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF REELREVIEW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES IN THE SERVICES, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, (VI) ANY USE OF THIRD PARTY CONTENT AND/OR (VII) ANY ERRORS OR OMISSIONS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT REELREVIEW IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A VIRUS, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR APPLICATIONS OR TO YOUR DOWNLOADING OF ANY CONTENT ON THEM, OR ON ANY WEBSITE LINKED TO THEM.

YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THIS AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

12. Payments and Cancellations

• Subscription Fees: Paid Subscriptions may only be purchased directly from ReelReview by paying a monthly or yearly subscription fee. Subscriptions are billed in advance on a monthly or yearly basis and are non-refundable for the subscription period they are purchased for, unless otherwise expressly stated. You must provide us with a valid credit card or other payment method to pay the subscription fee. You agree that we may process your credit card or other valid payment method on each renewal term, on the calendar day corresponding to the first day you subscribed to the Paid Subscription. ReelReview shall not be responsible or liable for any losses or damages incurred by you relating to any payments made to any unauthorized third parties.
• Auto-Renewal and Cancellation: Your payment to ReelReview will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to a Free Account. You may cancel your Paid Subscription at any time.
• Changes to Subscription Terms: We may change the price for the Paid Subscriptions from time to time, and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use the Services after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the Services prior to the price change going into effect. It is your obligation and responsibility to ensure that you read and understand any such notification of price changes.
• Refunds: You may cancel your ReelReview subscription at any time, and you will not be charged for the next billing cycle. In case you think payment has not been made by you, please reach out to us at [email protected] and we will respond to you within 48 (forty-eight) working hours. Unless otherwise required by applicable law, all fees are non-refundable.

13. Data Privacy

Our collection, use, and disclosure of personal information are governed by our Privacy Policy, located at www.reelreview.app/privacy-policy. By using the Services, you agree to the terms of our Privacy Policy. If you are a Customer located in the European Union or process personal data of individuals located in the European Union, the terms of our Data Processing Addendum (DPA), available at www.reelreview.app/dpa, shall apply and are incorporated by reference into these Terms. You acknowledge and agree that you are the Data Controller and ReelReview is the Data Processor for any personal data included in your Customer Content.

14. Term and Termination

These Terms shall continue to apply to you until your Account is terminated by either you or ReelReview, and you cease to use the Services. However, you acknowledge and agree that the license granted by you in relation to anonymized and aggregated data, and Feedback (as per clause 6.5), is perpetual and will therefore continue after expiry or termination of your Account and your discontinuation of using the Services for any reason. We may terminate your Account or suspend your access to the Services at any time, including in the event of your actual or suspected unauthorized use of the Services and/or Customer Content/Output, or non-compliance with these Terms. If you or ReelReview terminate your Account, or if we suspend your access to the Services, you agree that we shall have no liability or responsibility to you and we will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your Account, you may contact us through the customer service contact form, which is available on our help & support page or by emailing [email protected]. This clause will be enforced to the extent permissible by applicable law. You may terminate your Account and cease to use our Services at any time. Any provision of these Terms which, either by its terms or to give effect to its meaning, must survive, and such other provisions which expressly, or by their nature, are intended to survive termination shall survive the expiration or termination of these Terms.

15. Entire Agreement

These Terms constitute the entire agreement between the parties, and no other agreement, written or oral, precedes this agreement between you and ReelReview. By using the information on ReelReview, you assume full responsibility for any and all gains and losses, financial, emotional or otherwise, experienced, suffered or incurred by you. Our Services are not intended to provide professional advice (e.g., legal, financial, or creative advice) which you should obtain from your professional advisor prior to making any decisions based on information or feedback obtained through the Services. Our Services do not constitute a solicitation by ReelReview or any other person for any specific professional engagement. By using or accessing the Services, you confirm that you have read, understood, and agreed to be bound by these Terms.

16. Governing Law and Dispute Resolution

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law principles.
• Informal Dispute Resolution: You agree to resolve any dispute, controversy, claim or disagreement of any kind whatsoever in connection with or arising out of the use of the Services, including in relation to a breach of these Terms or a suspension of your Account and prohibition of your use of these Services, or in relation to any complaint or dispute which you may have with ReelReview and the Services offered (hereinafter referred to as a “Dispute”) through an informal dispute resolution mechanism or through a settlement process with ReelReview. A Dispute may be raised either by you or ReelReview (“Claimant”). The Claimant must first send to the other a written notice of dispute (“Notice”), which must (a) include the Claimant’s name, residence, email address and phone number; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought. The recipient of the Notice shall be given 30 (thirty) days after receipt of a complete Notice to investigate the claim and/or to respond to such Notice. Any arbitration proceeding cannot be commenced until after the informal resolution period of 60 (sixty) days from the receipt of the Notice (“Informal Resolution Period”).
• Binding Arbitration: At the end/completion of the Informal Resolution Period, any Dispute shall be referred to and finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules, and the Supplementary Procedures for Consumer-Related Disputes (if applicable), as modified by this Arbitration Agreement. The arbitration will be conducted by a single, neutral arbitrator.
• Arbitration Location: The arbitration shall be held in Miami, Florida, or at another mutually agreed location.
• Arbitration Rules and Procedures: The arbitrator will be bound by these Terms. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement is void or voidable. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award rendered by the arbitrator shall be final and binding on you and ReelReview. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.
• Waiver of Jury Trial: YOU AND REELREVIEW HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and ReelReview are instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in clause 16.6 below. An arbitrator can award on an individual basis the same damages and relief as a court and must follow these Terms as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
• Waiver of Class or Consolidated Actions: ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor we are entitled to arbitration; instead, all claims and disputes will be resolved in a court as set forth in clause 16.7.
• Exceptions to Arbitration Agreement: Notwithstanding the foregoing, this Arbitration Agreement does not require arbitration of the following claims: (i) individual claims brought in small claims court, if the claims qualify; and (ii) claims for injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.

17. Severability

In case any part of these Terms is inapplicable or unenforceable in any particular jurisdiction, due to any court order or otherwise, or for any other reason, the remaining provisions of these Terms shall remain in full force and effect.

18. No Partnership

Your use of the Services creates no partnership, client, fiduciary or other professional relationship between you and ReelReview.

19. Force Majeure

ReelReview will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations hereunder that is caused by events outside our reasonable control, including but not limited to labor disputes, acts of God, war or terrorist activity, malicious damage, accidents or compliance with any applicable law or government order.

15. Affiliate Disclaimer

ReelReview may engage in affiliate marketing, which is done by embedding tracking links into the Services. If you click on an affiliate link and make a purchase, we may receive a commission. We may also accept forms of cash advertising, sponsorship, paid insertions, or other forms of compensation from third parties.

The compensation received will never influence the content, topics, or posts made in the Services. All advertising is in the form of advertisements generated by a third-party ad network. Those advertisements will be identified as paid advertisements.

ReelReview is not responsible for the products or services offered by third-party websites or affiliates linked from our Services. We do not make any representations or warranties regarding the quality, accuracy, or reliability of any third-party products, services, or websites. Your interactions with such third parties are solely between you and the third party, and ReelReview disclaims all liability for any loss or damage incurred as a result of such interactions. You should conduct your own due diligence before engaging in any transaction with any third party.